Secure Agent Workspaces
Controlled cloud environments for agents, analysts, QA teams, and client-dedicated delivery pods.
BPO / KPO
Cloud for secure workspaces, client delivery, and continuity.
Racko Cloud helps BPO/KPO operations run client-specific environments, analytics workloads, and process platforms with stronger governance, visibility, and cost control.
THE CHALLENGE
BPO/KPO teams carry cloud risk on behalf of their clients.
>Client data runs on shared cloud with insufficient isolation
>New client onboarding requires manual environment setup
>No cost attribution per client or process workload
>Backup and DR gaps create SLA exposure
RACKO CLOUD SOLUTION
One governed cloud model for every client and every shift.
Client-Dedicated Environments
Isolated environments per client - separate access, separate data, separate cost attribution.
Analytics Workloads
Dedicated cloud for BI dashboards, reporting engines, and process analytics workloads.
Backup & DR
Automated backup for client workloads, process apps, audit files, and operational records.
RECOMMENDED STACK
Products Racko deploys for BPO/KPO operations.
Private Cloud - Client-dedicated, isolated environments
Dedicated Cloud - High-volume process platforms and analytics
Cloud VPS - Agent apps, dashboards, and internal tools
S3 Storage - Call recordings, documents, process files, archives
Backup Storage - Client data, audit files, operational records
Managed Ops - 24/7 monitoring, governance, uptime
01
Client onboarding
02
Secure workspace provisioned
03
Agent / analyst access active
04
Process delivery running
05
Analytics and reporting live
06
Backup / DR maintained
OUTCOMES
What BPO/KPO teams achieve with Racko Cloud.
Faster client onboarding
Template-based environments reduce client setup from weeks to days.
Stronger data isolation
Per-client cloud environments eliminate cross-client data exposure risk.
Operational continuity
Backup and DR support ensures SLA-bound operations survive incidents.
SPECIFIC USE CASES